Frequently Asked Questions
When will my order be shipped?
Once payment is confirmed, your order will be carefully prepared and shipped within 1-3 business days. Delivery times may vary depending on your location.
When will I receive my product?
While delivery times vary depending on the shipping company, your order will typically arrive within 2-5 business days. Once your order is shipped, your tracking number will be emailed to you.
Can I return the product?
Yes, you can request a return within 14 days of receiving the product, provided it is unused and in its original packaging. Simply contact us for detailed return information.
What is the fabric quality of PADRÃO products?
All our products are made from high-quality, limited-edition tapestry fabrics. Each piece is crafted with the utmost care and attention to detail.
How to clean tapestry fabric?
Because our products are delicate, we recommend dry cleaning only . Machine washing or hand washing may damage the fabric.
Can I change the size or style in my order?
If your order hasn't shipped yet, you can contact us immediately to make a change. Once shipped, the refund or reorder process will proceed.